FAQ archive

Find all your Compassion answers through our FAQs.

How does sponsoring a child make a difference?

How long does child sponsorship last?

Why can’t I see my sponsorships when I log into myCompassion on the website?

What is the benefit of sponsorship to me?

How much does it cost to sponsor a child?

How do you select which children and communities to work with?

How does sponsoring a child help a child’s family or community?

What happens if I stop my child sponsorship?

How do I cancel Compassion sponsorship?

What is child sponsorship?

I live outside the UK – can I still sponsor with Compassion UK?

Why should I choose Compassion UK to sponsor a child?

How to sponsor a child

How does child sponsorship work?

What is the best charity to sponsor a child?

What amount should I send as a gift?

What are Compassion UK’s bank details?

How long does it take for a financial gift to reach the child I sponsor?

What do I do if I can’t keep up with my sponsorship payments?

What is an individual child gift?

I want to send a cheque to Compassion. What do I need to do?

Can I give less than £32 a month to Compassion UK’s work?

Why are there limits to the financial gifts sponsors can send?

What is the difference between a Direct Debit and a Standing Order?

Can I send the child I sponsor a birthday gift?

Why are the questions I ask in my letters not answered?

How do I set up a myCompassion account?

How can I change my contact details?

I’m trying to log in to myCompassion but I’m struggling to access my account. What should I do?

I’ve registered for myCompassion but haven’t received an activation email. What should I do?

How do I use the Compassion UK App?

Why work for a charity?

Should I name the child/children I sponsor in my Will?

Should I tell you if I’m leaving a gift to Compassion in my Will?

I’m convinced – what should I do next?

How do I log into the Compassion UK App?

Why does Compassion work with local churches?

How does sponsorship impact the community?

How does Compassion protect children?

Can I send physical letters and gifts to the child I sponsor?

Who does Compassion share my information with?

Why does Compassion collect personal information?

How does Compassion UK use and protect my data?

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I thought Compassion was just about individuals sponsoring children, why do I need to partner my church?

Can I visit the child I sponsor?

You’ve explained that the child I sponsor or their family was unwilling to comply with Compassion’s polices – which polices are there?

What’s the difference between a project and school?

What happens if there is more than one child in the family?

Does Compassion just help Christian children?

When can I expect my first letter?

How often will the child I sponsor write to me, and how often should I write to them?

What is our refunds policy?

What will children receive for Christmas presents this year?

Will my sponsored child receive a gift if I donate to the Compassion Christmas Appeal? Are the donations pooled?

What happens if the child I sponsor and their family need critical care?

Can I send the same Christmas greeting to all of the children I sponsor?

Why are you asking me to give more during this challenging financial climate?

If gifts are disbursed in cash, how can we be sure they’re spent to benefit the child specifically?

Why are you asking me to give and write so early?

Can I still write a Christmas greeting to the child I sponsor after the 3 November deadline?

Am I eligible to make a Gift Aid or Tax Relief declaration?

How will Compassion use my will to support the child or Children I sponsor?

How will Compassion steward my gift in will?

I’m looking for Christian charity jobs in London. Is Fleet too far?

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Does Compassion UK only offer jobs in the UK?

Do you have to be a Christian to work at Compassion UK?

How will partnership with Compassion benefit individual members of my congregation?

I’m really busy already and don’t have time to put into a partnership with Compassion.

Can I book someone from Compassion to come and speak at one of our gatherings?

How do I download the Compassion UK App?

What should I write to the child I sponsor?

How often will the child I sponsor write to me?

How do I send the child I sponsor a birthday greeting online?

How often will the child I sponsor write?

Can I write to the child I sponsor?

What should I write in the messages I send?

What can I expect from the child I sponsor’s letters?

How can I change my donation details, direct debit details or payment method?

What are the disadvantages of sponsoring a child?

Does sponsorship pay for schooling for the child or young person I support?

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